Cookie Policy

1. Introduction

This Cookie Policy explains how PROXYGIST LLC, doing business as PropFlow ("PropFlow," "we," "us," or "our"), uses cookies and similar tracking technologies when you visit propflow.dev or use our Service.

This Cookie Policy should be read together with our Privacy Policy and Terms of Service. Terms used in this Cookie Policy but not defined here have the meaning set forth in our Privacy Policy.

For questions about this Cookie Policy, please contact us at privacy@propflow.dev.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website or use an application. Cookies are widely used to make websites work more efficiently, remember your preferences, and provide information to website owners about how users interact with their services.

Types of Cookie Technologies:

• HTTP Cookies: Text files stored by your browser
• Local Storage: Data stored in your browser's local storage
• Session Storage: Temporary data stored for the duration of your session
• Pixels and Beacons: Invisible tracking images embedded in web pages or emails
• Device Identifiers: Unique identifiers associated with your device

Cookie Duration:

• Session Cookies: Deleted automatically when you close your browser
• Persistent Cookies: Remain on your device for a set period or until you delete them manually

Cookie Parties:

• First-Party Cookies: Set directly by PropFlow on our domain
• Third-Party Cookies: Set by our service providers (like PostHog, Google, Stripe)

For more general information about cookies, visit allaboutcookies.org or aboutcookies.org.

3. Why We Use Cookies

PropFlow uses cookies and similar technologies for the following purposes:

Essential Functionality:

• Authenticate and verify your identity when you log in
• Maintain your session so you don't have to log in repeatedly
• Remember your security and authentication preferences
• Protect against fraudulent activity and security threats
• Enable core features of the Service to function properly
• Ensure proper routing of your requests to our servers

Analytics and Performance:

• Understand how users interact with our Service
• Measure which features are most popular
• Identify areas for improvement in user experience
• Track error rates and technical performance
• Analyze user flows and navigation patterns
• Measure conversion rates and feature adoption

Personalization:

• Remember your preferences and settings (language, dashboard layout, etc.)
• Store your cookie consent choices
• Customize content based on your past interactions
• Improve the relevance of information presented to you

Marketing and Advertising (Future):

• Measure the effectiveness of our marketing campaigns
• Understand which marketing channels drive user acquisition
• Deliver personalized advertising (if implemented in the future)
• Track conversions from ads to sign-ups
• Optimize ad spending and campaign performance

4. Types of Cookies We Use

4.1 Necessary Cookies (Always Active)

These cookies are essential for the Service to function and cannot be disabled. Without these cookies, you would not be able to use PropFlow.

What They Do:

• Authenticate your login credentials
• Maintain your session while using the Service
• Protect against cross-site request forgery (CSRF) attacks
• Remember security preferences
• Enable core functionality like property management and SMS sending
• Ensure proper load balancing across our servers

Technologies Used:

• Supabase authentication cookies (session tokens)
• CSRF protection tokens
• Load balancing cookies
• Security verification tokens

Retention Period: Typically 7-30 days or until you log out

Can You Opt Out? No - these cookies are required for the Service to function. Disabling them will prevent you from using PropFlow.

4.2 Analytics Cookies (Default: ON, Opt-Out Available)

These cookies help us understand how users interact with PropFlow so we can improve the product and user experience.

What They Do:

• Track page views and feature usage
• Measure session duration and engagement
• Record user flows through the application
• Identify which features are most valuable
• Detect errors and performance issues
• Collect technical information about your device and browser

Technologies Used:

• PostHog: Product analytics platform that tracks user behavior, feature adoption, and Service performance
  • Tracks: Page views, clicks, form submissions, feature usage
  • May include: Session recordings (if enabled in your Privacy Settings)
  • Privacy: PostHog is GDPR-compliant and does not sell user data
  • More info: posthog.com/privacy

What Data Is Collected:

• Pages visited and time spent on each page
• Buttons clicked and features used
• Forms submitted (but not form contents like passwords)
• Error messages encountered
• Device type, browser type, operating system
• Referral source (how you arrived at PropFlow)
• General geographic location (city/state level, not precise location)

Retention Period: Typically 1-2 years to enable long-term usage analysis

Can You Opt Out? Yes - you can disable Analytics cookies anytime:

• In PropFlow: Go to Settings → Privacy Choices and toggle Analytics to OFF
• In Your Browser: Most browsers allow you to block third-party cookies
• Changes take effect immediately

Default State: ON when you create a PropFlow account (you consent via Terms of Service at signup)

4.3 Marketing Cookies (Default: ON, Opt-Out Available)

These cookies may be used in the future to measure marketing effectiveness and deliver relevant advertising. We do not currently use marketing cookies, but we include this section for future implementation.

What They May Do (If Implemented):

• Track conversions from advertising campaigns
• Measure which marketing channels are most effective
• Deliver personalized ads on other websites (retargeting)
• Understand user acquisition sources
• Optimize marketing spend and campaign performance
• Build audience segments for targeted advertising

Technologies We May Use:

• Google Ads conversion tracking
• Facebook Pixel for retargeting
• LinkedIn Insight Tag for B2B advertising
• Attribution and campaign measurement platforms

Retention Period: Typically 30-90 days for campaign tracking

Can You Opt Out? Yes - you can disable Marketing cookies anytime:

• In PropFlow: Go to Settings → Privacy Choices and toggle Marketing to OFF
• In Your Browser: Enable "Do Not Track" or block third-party cookies
• Industry Opt-Outs: Visit optout.aboutads.info or optout.networkadvertising.org

Default State: ON when you create a PropFlow account, but can be changed immediately

Current Status: We do not currently use marketing cookies. If we implement them in the future, we will:

• Update this Cookie Policy with specific details
• Email all active users with advance notice
• Provide easy opt-out mechanisms
• Respect your existing privacy preferences

5. Your Consent and Choices

5.1 How You Provide Consent

When you create a PropFlow account, you agree to our use of cookies as described in this Cookie Policy and our Privacy Policy. By clicking "Create Account" or "Sign in with Google," you consent to our use of Necessary, Analytics, and Marketing cookies with the default settings described above.

What You're Agreeing To:

• Necessary cookies are always active (required for functionality)
• Analytics cookies are enabled by default (you can opt out anytime)
• Marketing cookies are enabled by default (you can opt out anytime)
• You can change your preferences at any time in Settings

5.2 Managing Your Cookie Preferences

You have full control over your cookie preferences and can change them at any time.

In-App Privacy Controls:

• Log in to your PropFlow account
• Go to Settings → Privacy Choices
• Toggle cookie categories ON or OFF:
  • Necessary: Always ON (cannot be disabled)
  • Analytics: Toggle ON/OFF
  • Marketing: Toggle ON/OFF
• Click "Save Preferences"
• Changes take effect immediately

Browser Controls:

Most browsers allow you to control cookies through settings:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Privacy, Search, and Services → Cookies

What Happens If You Block Cookies:

• Blocking Necessary cookies will prevent you from using PropFlow
• Blocking Analytics cookies will opt you out of product analytics
• Blocking Marketing cookies will opt you out of advertising tracking
• You may need to adjust settings after clearing your browser cache

Do Not Track (DNT):

Some browsers offer a "Do Not Track" (DNT) setting. However, there is no industry standard for how websites should respond to DNT signals, so we do not currently respond to DNT signals. Please use our in-app Privacy Choices to control your cookie preferences.

5.3 Mobile Device Settings

If you're using PropFlow on a mobile device, you can control tracking through your device settings:

• iOS: Settings → Privacy → Tracking
• Android: Settings → Privacy → Ads

Note that these settings control device-level tracking and may not affect all cookies used by web-based applications.

6. Third-Party Cookies and Services

PropFlow uses third-party services that may set their own cookies on your device. We do not control these third-party cookies, and they are subject to each provider's privacy policy.

Third-Party Services We Use:

PostHog (Analytics):

• Purpose: Product analytics and user behavior tracking
• Cookies Set: PostHog session cookies, user identification cookies
• Privacy Policy: posthog.com/privacy
• Opt Out: Disable Analytics cookies in Settings → Privacy Choices

Google (Authentication):

• Purpose: Google Sign-In authentication (optional login method)
• Cookies Set: Google authentication and security cookies
• Privacy Policy: policies.google.com/privacy
• Control: Only used if you choose "Sign in with Google"

Stripe (Payments):

• Purpose: Payment processing for subscriptions
• Cookies Set: Stripe fraud detection and payment security cookies
• Privacy Policy: stripe.com/privacy
• Control: Only used during checkout and subscription management

Vercel (Hosting):

• Purpose: Application hosting and content delivery
• Cookies Set: Load balancing and performance cookies
• Privacy Policy: vercel.com/legal/privacy-policy
• Control: These are generally necessary for Service delivery

External Links:

Our Service may contain links to third-party websites (like calendar integrations or property management systems). When you click these links, you leave PropFlow and are subject to the third party's privacy policy and cookie practices. We recommend reviewing their policies before providing any information.

7. Cookie Retention and Data Storage

Different cookies have different retention periods based on their purpose:

Session Cookies:

• Deleted automatically when you close your browser
• Used for: Temporary session management

Short-Term Cookies (1-7 days):

• Used for: Authentication tokens, security verifications
• Automatically expire after set period

Medium-Term Cookies (30-90 days):

• Used for: Remember preferences, analytics tracking
• Allow us to track usage patterns over time

Long-Term Cookies (1-2 years):

• Used for: Long-term analytics, understanding user retention
• Help us measure product improvements over time

Managing Cookie Data:

• You can delete cookies anytime through your browser settings
• Deleting cookies may log you out and reset your preferences
• We automatically delete expired cookies
• Adjusting preferences in Settings → Privacy Choices stops future tracking immediately

Data Storage Location:

• Cookies are stored locally on your device
• Analytics data is processed by PostHog and stored on their servers
• We do not sell cookie data to third parties
• Cookie data is protected by the same security measures as other user data

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or services.

How We Notify You:

• Update the "Last Updated" date at the top of this page
• Display a notice in the Service for 30 days after significant changes
• Send email notification to active users for material changes
• Post updates in our support center and changelog

What Constitutes a Material Change:

• Adding new types of cookies or tracking technologies
• Implementing new third-party services that use cookies
• Significant changes to how we use cookie data
• Changes to opt-out mechanisms or user controls

Your Continued Use:

Your continued use of PropFlow after changes to this Cookie Policy constitutes acceptance of the updated policy. If you do not agree with changes, you can:

• Adjust your cookie preferences in Settings → Privacy Choices
• Stop using the Service
• Delete your account

Previous Versions:

We maintain records of previous versions of this Cookie Policy. To request previous versions, contact privacy@propflow.dev.

9. Contact Us

If you have questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:

For Cookie Policy Questions:

Email: privacy@propflow.dev
Subject Line: Cookie Policy Inquiry

For Privacy Rights Requests:

Email: privacy@propflow.dev
Subject Line: Privacy Rights Request

For Technical Support:

Email: support@propflow.dev

Company Information:

PROXYGIST LLC (D.B.A. PropFlow)
Website: propflow.dev

Related Policies:

• Privacy Policy: propflow.dev/legal/privacy
• Terms of Service: propflow.dev/legal/terms
• Usage Policy: propflow.dev/legal/usage-policy

We will respond to inquiries within 5 business days for general questions and within the timeframes required by applicable law for privacy rights requests.